Testimonials
"I would like to personally thank each and every one of you for making our entire pool building experience a great one. From start to finish, every aspect of the process has been seamless as well as enjoyable.Construction enjoyable? Oxymoron right? Wrong! We loved every minute of it. Your staff was so personable and professional, it was almost unbelievable.
"As you may know, I had shopped 6 other contractors before settling on Quality Custom Pools. You were not the cheapest, but after doing a great deal of research and visiting job sites in process to completed jobs, you were the best choice for our family. Your crew was fast and professional, but best of all they did an awesome job.
"I would especially like to thank Frank. Dealing with Frank was a pleasure. Not only was he not the typical "pushy salesman" that I had encountered with some of your competitors, he was professional and very easy to deal with. He over delivered on every promise he made, including the biggest promise of getting things done in a timely matter (which was in fact completed 2 weeks ahead of schedule).
"The pool came out beautiful. Better than our family or friends ever imagined. If at any time you have a potential client that would like to see the quality work that you guys do, or need a reference to let them know how professional your team is, give us a ring, we'd gladly open our home to you."
Jeff, Annie, Cheyenne and Caden
"Wow! What a surprise!
We are very happy with the way the pool has turned out. It looks great and we can hardly wait to step foot in it.
You may be getting a call from someone whois interested in having a pool built. He saw our pool yesterday and wasvery impressed.
"Once again thank you for the great job you and your crew did on the pool. You also have a very nice office staff."
Bob & Gloria Madrigal
"To you and staff, thank you for being so wonderful and making our backyard beautiful.
"You made a scary process seem easy and your professionalism is amazing.
"Thanks again"
Ryan Williams
"Thank you for building us our beautiful quality custom pool. The job that you and your staff did for us is exactly what I wanted.
"We really appreciate that you were always available to take my calls or to return them so quickly. Your precision and attention to details really added to our back yard.
"Please feel free to refer any potential clients to us and allow us the opportunity to advise them of our happiness with you and the rest of your staff.
"I hope that you will include the attached pictures along with this letter to your books and online to display your great work. Again, I really appreciate all the hard work by you and your staff."
Aaron and Cheyenne Mattsson
"Dear Jim,
My husband John and I would like to express our sincere thanks for a job well done in buildingour fabulous pool. We are very happy with the end result that was created by Quality Custom Pools.
It was such a great experience to see the different stages of how a pool is formed and developedinto a unique masterpiece. You made our dream come true with your knowledge and insight ofthe perfect design to fit our backyard.
We appreciate your professionalism, efforts and dedication in getting the job done in a timely manner. Thank you for keeping us informed on everything and returning our calls when needed.
We are excited and thrilled to have our grandchildren over to enjoy our beautiful pool. What awonderful way to start the summer with splashing in the pool and having fun with family and friends.
Keep up the good work!
Sincerely,"
John E. Sparks & Rachel M. Sparks
"I recently had the pleasure recently doing business with Custom Quality pools. There diligence and professionalism have reassured me that there are companies that fulfill their promises.
Throughout the pool building process Jim and his team held our hands and made the entire process a pleasure. We have never had a pool built before and my wife and I had lots of silly questions, Jim assured us no question is silly and answered every question about our new pool, we are now experts on our gorgeous new pool.From the layout, permit process and all the choices of design, colors, coping, tile, finishes etc. they were all there helping us along.
The office, Janine, Rebecca, Bree and Sally were all very helpful and professional, always keeping us up on inspections and scheduling and yes answering more questions.Custom Quality pools excavator, plumbers, electricians, plasterers, are all second to none, all very friendly and helpful.The pool was just recently turned over to us, Jim sent out his finest technicians to set up our pool and dial in all the chemicals, pumps, valves, filters etc. Jason, Mike and Ken are a tribute to this fine company.
Many companies claim superior service, Custom Quality pools delivers on that promise. With all the pool contractors here in Menifee I'm truly glad we went with Custom Quality pools. Human nature normally responds only when things go wrong. For this reason, I write this review to give Custom Quality Pools a big Thank You! Outstanding Job!
We are now enjoying our beautiful pool."
Sincerely, Joe and Cindy
"I had a few friends from work that had a pool built by Jim Barret at quality custom pools about 10 years ago and had nothing but good things to say about him and the pools. I called Jim out to go give me an estimate. I am a pretty good judge of character and got a good vibe from Jim from the start. He seemed very trust worthy. Even though I had a good feeling I still wanted to get some other bids just to ease any concerns being this was a huge project for me. I got 2 other bids and contacted a build our own pool company. One guy "Dustin Phillips pools" came out. I showed him what I wanted and he never called me back to give me a quote. The Build your own pool company was only going to be 5k less and I had to do the leg work with no warranty. Lol plus I was way too busy to be there and schedule permits.
All I wanted was a basic pool for my family and I to get wet. Jim drew me up a design and it was perfect for me. More than I expected for the $$. I didn't make one change to it. I signed the contract and they started digging 3 days later on 4/15.
The whole entire project went unbelievably smooth. Jim's employees were very respectful and hard working guys. The guys cleaned up and made sure the place looked good before they left every day. NEVER trash laying around. It took about 6 weeks from start to finish and that's because of Jim's diligence. For an example, on one of the permits, the inspectors for the city could not get into the back yard for some reason. They left a note on the door to reschedule. Jim had them back out the same day to (hold his hand) and get the permit done. At the end of the project I really couldn't believe how they made any money. The guys were there every day and the amount of work that goes into a pool is insane. But it was executed and scheduled perfectly.
After the project was done, I had a pool service for 8 weeks and a pool school at the end of the 8 weeks. No I wasn't left to fend for myself with chemicals and figuring out how to maintain it on my own like other companies. I was going to get a pool guy but they showed me exactly what to do and it doesn't take much to maintain a pool. Plus I have no problem calling Jim with any questions. I actually had a question on my PH the other day so he came out to take a look 3 months later.
One of the biggest things I loved about this company was the communication. I literally got an email everyday on exactly what was going to be done the next day. It was seriously awesome.
My family and I have been in this pool every day since it has been completed. A lot of times I’ll just go in the backyard and stare at the beauty of the entire back yard. The pool really came out way better than I could imagine.
I recommend this company 100% to anyone.
THANKS FOR THE AWESOME JOB!!!!"
Denny V
"I called the service department of Quality custom pool because I had a problem with my equipment, few days later Jason showed up and replace the part which was under the warranty, excellent service! Excellent company."
Alex Farmanfarmai
"Quality Custom Pools did an excellent job, not only did we get a beautiful pool they helped us design our entire back & side yards. All of our neighbors who saw the finished job were amazed. Jim & his crew were helpful and professional. I'm going to drop off See's candies gift cards for his office workers. Because they did a great job coordinating all the work. The Felix family"
Paul Felix.
"We were looking to get our front yard redone last summer due to the drought. After interviewing 7 contractors we decided to go with Quality Custom Pools to get pavers, turf and river rock installed. From reading the reviews on Yelp I understood I might need to be persistent when trying to reach Jim as he gets busy. While the communications were sometimes delayed, as soon as I mentioned a hard deadline to complete the job Jim found a way to do it. We are very pleased with the quality of work as well as the professionalism of the team to get the job done."
Chad B.
"Just want to leave a quick thank you to Jim and Jason at Quality Custom Pools. This is the second pool that we have had built by this company. Amazing work, great price, and excellent customer service. We were quoted 7 or 8 weeks and our pool, hot tub and hard scape was completed in 5 weeks! No complaints! Smiles and swimming once again. Love this company!"
Tiff H.
"Great customer service! I had Quality customer pools install a rock pool with slide and Jacuzzi. Last year they repainted the rocks and repaired a crack running along the water fall. The Crack re-appeared about a month ago. I emailed Jayne at QCP about two weeks ago, within a week the crack was repaired along with improvement the waterfall. There are many pool contractors out there and do a pretty good job of installation, but they typically fail at following up when a repair is needed down the road. Not at Quality Custom pools, they go way beyond the call of duty ensuring that their customers remain loyal which in turn keeps QCP's reputation way above water, I highly recommended Quality custom pool for all your pool needs."
Lance J. D.
"Purpose of this letter is to let you know a little about the experience we had with Quality Custom Pools (QCP). From start to finish, we have been impressed with the quality of their workmanship, the friendliness of the staff and crew, and the expediency in which our pool was completed. Our pool took approximately 9 weeks from start to finish. This is a relatively short time period compared to other people we have talked with who have had pools recently built. With the exception of rainy days and weekends, there were always a number of crew members in our yard working on our pool each day. They'd start early (about 7:30 am) and leave later in the afternoon (around 3:30 pm).
"It was reassuring to have Jim Barrett, the owner of Quality Custom Pools, drop by on a regular basis to see how things were going and to answer any questions we might have during the construction phase. We found him to be very knowledgeable and personable. His superintendent, Jason, as well as salesman, Frank, were also very responsive to our calls and concerns, if any.
"We also had some masonry work done by QCP and are very pleased with the way this came out. We have received several compliments from family and friends about our pool and improvement to the front of our house and would highly recommend this company to anyone who is considering having a pool built.
"In closing we'd like to say that not only deciding on building a pool, but also finding the best company to do the job was a very important decision for us. We are thankful to have found an excellent company, one that has made our side yard an "oasis" for us and our family.
"Please don't hesitate to call us at (951) 672-1551 if you'd like more information or would like to drop by to see our pool. We'd be happy to show you around."
Bob and Gloria Madrigal
"We couldn't be happier with our Quality Custom pool. When we were getting quotes from various pool companies Jim (the owner) spent the time to understand how we would use our pool. His design suggestions were outstanding and were within our budget. The building process was on time and well orchestrated. Their web-based project update tool made 2-way communications a breeze. We constantly get compliments and I have recommended Quality Custom Pools to my friends and neighbors. I can't say enough good things about Jim and his staff."
Gene Mitchell
"We are extremely happy with Quality Custom Pools. My family hired Quality Custom Pools for a big project including swimming pool with waterfall & rock slide, landscaping, BBQ lanai, patio cover, stamped/stained concrete, and dog run. Everything was completed professionally with high quality. We are very pleased and enjoy our backyard. We spend a ton of time in the back with the kids and dogs, and it feels like a resort rather than our own home. I recommend Quality Custom Pools to all my friends who are considering a pool! Jim is extremely talented. My wife and I expressed our "wish list" and he developed a plan and design that was perfect for our family. It was a pleasure working with an honest and professional contractor! Your money will be well spent with Quality Custom Pools! "
Andrew Doan
"From the moment I met Jim Barrett I knew I would use them. I just moved into my brand new home about 6 months ago so I needed to do the backyard, which the developer did not do. Staying on budget was critical for me. "Quality" exceeded my expectations and more importantly, the expectations of my wife! We decided to not only have them do the pool, but also our landscape and patio cover as well. The prices were reasonable, the estimates accurate, and the work exceptional. All of the workers were clean, polite and friendly! I am a city council member for Temecula California for the past 12 years. People trust me. I would not hesitate to recommend this company. There may be some equal, but there is no better. You are welcome to call me at 951-657-4281 x 302 if you want to talk to me personally."
Mike Naggar
"I have used Quality Custom Pools four times in the past two years. Each time I have been pleased with the work completed. They have done everything from pool repairs, (from another pool builder) planter boxes, retaining walls and most recently our beautiful new pool. The work was completed on time and on budget. All the employees were cordial, knowledgeable, and respectful. Jim has built a stand up company and he takes pride in the work he and his employees do."
Jack McDonnell
"We purchased a partially completed home in Feb. 2011. Over the next 12 months, we hired numerous contractors to improve the property. Our experience with Jim Barrett and his dedicated crew at Quality Custom Pools in Nov. 2011 was by far the most positive of any contractor we worked with. The project included building retaining walls, forming a long v-ditch, pouring concrete walkways, installing drainage, laying paving stones, and putting up stone veneers on a large fireplace and on 6 wall columns. This company consistently went above and beyond expectations.
Quality of workmanship and materials used were top-notch. Work was completed on schedule and the crew was conscientious of leaving our property clean and tidy at the end of each day. If Jim saw where something could be improved upon, he didn't hesitate to bring it to our attention There were understandably a few unexpected issues that arose, and they addressed these promptly and to our total satisfaction. In summary, I give Quality Custom Pools my highest recommendation. We are grateful for the outstanding experience that we had with working with them on this project, and now are enjoying the benefits of their excellent work."
Sherry Simmons
"We are very happy with the results of our pool. It turned out beautiful. I have already recommended this pool company to several people and will continue to do so."
Michelle Jones
"Jim,
I just want to say that I am so happy with my backyard. And can't wait until it is complete. I wanted to Thank you, and Katie, for all your help along the way. I know it can't be easy to keep everything straight from day to day. I also, wanted you to know that I am so pleased with your staff/employees. I never had any issues and everyone has been so professional.
To Jason, I just wanted to say Thank you, to you and your crew! You all made the process of a big project for me a little easier! Thank you for being understanding and so very helpful with all my questions. I really appreciate you and your crew, everyone has been so considerate and professional, and not to mention a job WELL DONE! I am very happy and just wanted you to know that would recommend Quality Custom Pools.
Thank you again!"
Sharon
"The no-nonsense quote, completion of my pool with no hidden costs on time and service after the job have set this company head and shoulders above its competitors. I have recommended QCP to every friend and colleague asking my advice. Those that have taken my advise have all been just as pleased with the product and service provided by Quality Custom Pools. TWO THUMBS UP!!"
Rob Patterson
"Quality Custom Pools is the best pool service bar none! The Owner Jim Barrett's attention to detail is always top notch. He sees a problem and takes care of it on the spot. No waiting, no guess work.
I researched and interviewed several pool companies before going with Quality Custom Pools. They seemed to have their act together with well designed pools and the pricing was very reasonable. Everything was installed according to schedule. The best thing about working with Jim is that he understands that plans can change. He works with you throughout the process to make sure that you are cool with what is happening every step of the way. He helps you bring out the best in your design, gives great suggestions but allows you to keep your vision. I asked a lot from him and he delivered exactly what was asked for! Not only does he know his pools, he knows his plants, fire pits, BBQ's, and just about anything related to the back yard. He help put the whole vision together. My back yard is a paradise! I’m the envy of the neighborhood.
With the many years Jim has building pools from the smallest to the most elaborate with waterfalls, spas and much more, he is the only choice in your pool care, in ground pool and spa contractor in So California.
His team works fast and they are VERY CLEAN and respectful.
Jim is one of a kind - his dedication, experience and network of specialists have finally allowed me to exhale. He is trustworthy, perseverant, and honest. I cannot recommend him more!!!
Everything about his work is QUALITY!!!"
Jen S.
"QCP just finished our pool and patio and we couldn't be happier.
Jim did an excellent job designing the pool and explaining options. His pricing was very competitive and his design was perfect for our small backyard. Jim's crew and office personnel were all very professional and the communication throughout the project was very good. If you are like us, a pool would be by far the largest and most complex home improvement you'll ever do. QCP's team understands this and will greatly minimize the stress that goes with a pool project."
Carlos V
"Jim and the Quality Custom Pools team came highly recommended from several friends of mine. I had the opportunity to see Jim's work firsthand at a friend's house; he was able to turn their backyard into the ultimate entertaining space. When it came time for my wife and I to have a pool installed, there was no question who we were going to call.
After the highly professional consultation/presentation that Jim provided us with, we were ready to begin the "pool" building process. My wife and I had very little experience with pools or pool designs. We uttered a few incoherent design ideas to Jim, and somehow he was able to translate those into an absolutely amazing pool design. He provided us with a three dimensional computer design that allowed us to see exactly what the finished product was going to look like. I can tell you that the design matches the end product flawlessly.
Jim and his staff are true professionals. You know that you are in good hands when you choose to have a pool built by Quality Custom Pools. If you are looking to create your own backyard oasis, give Jim a call, he'll make it happen. Thanks again Jim!"
Rob F.
"We had our pool built by Quality Custom Pools 2 1/2 years ago. We had multiple companies give us estimates but once we met Jim, we knew he was the one we wanted to build our pool. He was the most professional and the most informative out of all the other companies! Not only that, but his design was amazing (all done digitally not just the blue prints), we could actually see what our pool would really look like in our backyard. Also, he was able to give us the best quote! Jim and Jason are wonderful...We can't speak highly enough about them. They very professional, reliable and trustworthy during the build. So were all of his employees. They were all very courteous and didn't mind answering our questions. Even to this day, if we have any questions or concerns all we have to do is call Jim or Jason. They will either come out to our house, or just give us the advice we need over the phone! I know we can count on them no matter how many years pass. We highly recommend Quality Custom Pools. Thank you so much Jim for all you've done and continue to do for us!! We couldn't be happier!"
Leana D.
"Jim and Quality Custom Pools recently completed our pool. I took my time thinking of how I would put into words what Jim and his company built for my family. First I will start off with describing how I went about the process. As in any large scale project I got five bids for our pool. Some companies were able to come out right away and gave me a bid within a day. This was not the case with Jim. When I scheduled the appointment with Jim's office staff I was informed it would be two to three weeks before Jim would be available for a design appointment. At first I thought to myself, "Wow two to three weeks is a long time to wait just for a design I don't even know if I will like." But being that Jim had built a few pools for people I work with and the fact that most of the other pool companies I had dealt with so far were very disappointing, I decided to wait. This was the best decision I could have made. The office called the day before our appointment to ensure we were ready for Jim. Jim showed up on time, was very professional and spent over an hour with me, my wife and kids walking in our backyard and finding out who we were and what made us tick. Jim was attentive, never made us feel like we were taking too much of his time and was very realistic with us. Jim left the appointment and the first thing my wife and I said to each other was, "Wow, what a great guy. I hope we can afford him!" Now this is an important part. The other companies that gave us bids were either very unprofessional with a lower price, or extremely busy with a huge price tag. In fact one company told me they over bid my project, because they were so busy it had to be worth their time. In about 3 days Jim presented the design to me and my family and it was spot on with what we described. Jim took the time to listen to us and get to know us and he used that information to design a pool that we wanted. His bid was professional and outlined all the prices in a clear manner so that we knew exactly what we were paying for. Jim was not the cheapest price nor the most expensive but he understood us and was the perfect person for our project. We agreed to a purchase price and began the project a few days later. As in any major project, we hit some bumps along the way, such as demanding, rude, horrible neighbors and design additions (My fault of course), but Jim handled them with grace. I would bombard Jim with questions and concerns and Jim would take the time to listen to me and keep me calm. We finished our pool in 9 weeks (Two weeks ahead of schedule) and it was perfect. Jim never came to us for more money or excuses why we could not have what we wanted. Jim and his crew delivered exactly as promised and then some. I have recommended Quality Custom Pools to four other of my friends who have all signed contracts with Jim and are underway as I write this review. I could go on and on about what a great guy Jim Barrett is and what a great company Quality Custom Pools is, but simply stated: When taking on a large project such as building a pool, a customer wants to feel attended to and that their money and home is safe in their contractor's hands and I cannot think of a better contractor then Jim Barrett and a better company then Quality Custom Pools."
Ryan M.
"We had our pool remodeled by Jim Barrett of Quality Pools and have only GREAT things to say about his company! The communication with Jim, the office, and the crew was exceptional! Jim saw the design we wanted and made it happen. Sharon in the office was always communicating with us and the work crew was always clean, polite, and hardworking. We put our trust in Jim and he came through, we are recommending this company to all of my friends and family!"
Lance S.
"I had a rust repair done.It's a tricky job and they were able to shape it into the water feature so it looked like it fit. It was done on time at the quoted price. I will use them again, probably for my replaster. I would recommend them to my friends."
Mike R.
"Kudos to Jim, Jason, and his crew! We recently hired Quality Custom Pools to build a pool in our back yard with a stone retaining wall, stamped concrete, and a patio cover. From the beginning Jim answered all of our questions in a simplistic easy to understand manner. He is very thorough and prides himself on attention to detail. Jim and his staff were so professional throughout the entire process constantly keeping us informed about what is happening and what will happen next. There is always trepidation when spending a big chunk of change but Quality Custom Pools alleviates that fear. We love our new backyard!"
James J.
"Love my pool and backyard. Jim did an excellent job! When I needed help picking something out he would always come over. He is very trustworthy. Jim is the kind of person you would want to keep as a friend. I also got the best quote from anyone around. I highly recommend this company Quality Custom Pool!"
Lynda M.
"I would highly recommend Quality Custom Pools! I am in the process of designing the outdoor living area around my house and am doing it in stages. I knew I needed a dog run and a side access driveway for RV parking, however, I did not know what type of a pool I wanted. Jim Barrett came out and worked very closely with me to design what I wanted. Even though I am not ready to purchase a pool, Jim made me feel as if my small job was his most important job. Quality Custom Pools got all my electrical and gas lines run and permitted, before installing concrete that matched the existing color and design of my driveway. I cannot say enough good things about Jim and Quality Custom Pools. The work was done quickly, while not compromising quality. I had some very specific design ideas and Jim and his staff completed the job far beyond my expectations. In a world where quality and customer service is nonexistent, I am happy that a friend/co-worker referred Quality Custom Pools. I received updates every time his staff was on-site, and when the job was completed, the debris and materials were removed and the site was left immaculate.
Thank You Quality Custom Pools. I can't wait to start designing the pool of my dreams!"
Gomez G.
"Hands down the best company we have ever encountered. We interviewed the top 5 pool builders in the Murrieta and Temecula area, all of which were excellent and had incredibly good yelp and web reviews. All five of them were top notch and you could not go wrong with any of them. However, Jim Barrett and the staff at Quality Custom Pools stood out on top due to his personality, easy going nature and honesty. He gave us options that we never considered, came up with ways to save us money and is genuinely a very nice, caring person who obviously cares a lot about his craft, reputation and integrity. He personally was always the one to interact with us. He returned emails, texts and calls very quickly and came out for last minute meetings at night and on weekends to accommodate our schedule. He always kept us well informed and his price was competitive with the others. When we did on occasion have to talk with his full time office staff, we found them informed and professional. Our pool experience has been incredibly positive with nothing negative and our finished product exceeds our expectations. Every person who has entered our back yard since we had the pool built has raved about the finished product and declared they have never seen anything so beautiful. It has become our resort and we have never been happier with the outcome. Words don't exist to fully describe the positive experience we have with this company. We will refer everybody we know to Quality Custom Pools and Jim Barrett - you can't go wrong with them and we guarantee you will love the experience.
Sincerely, Kathy Miller and Family"
Kathy M.
"Gorgeous night outside and we're enjoying dinner at our outdoor kitchen. I'm looking at our pool, spa and outdoor fireplace... it's as beautiful today as it was 4 years ago when Quality Custom Pools designed and built it. Great company, great employees... excellent workmanship!
Thank you..."
Steve B.
"Not just another customer!!
Jim and Quality custom pools built our pool about 2yrs ago. Our build was not a crazy over the top project, but we were made to feel that our pool was going to be the best thing they had ever built. The build process was exceptional, and his team were the most professional contractors I have ever worked with. Simple things, like cleaning up at the end of the day, and keeping us informed on what would be happening next, and being courteous of my wife and young children who were at home while they were building. Pool was completed in time, with no extra money outside of what was discussed. I could not be happier.2yrs later Jim, and his team are still making us feel like we are a priority and important. Something as simple as a defective LED light (no fault of Jims, manufacture defect), to asking questions about pool chemistry. Jim and the staff are always available to help out, and fix any problem big or little. Jim is the kind of guy you hope to see 2yrs later eating dinner at Red Robin, and know you can say hello and he will remember you and ask you how you’re doing and if there is anything he can do. Quality Custom Pools is the company you want to build your outdoor dream.
Thank You Quality Custom Pools..."
Jason M.
"Jim and Jason were wonderful to work with. They created a custom design that fulfilled our vision for a one-of-a-kind luxury spa unlike any we've seen elsewhere. The construction process was great, and we couldn't have been more pleased with the finished product. We recommend QCP to anyone who is looking for a first-class spa or pool and a first-class experience."
Tom D.
"My husband and I had our house built in 2013. We had several estimates on having a pool and hot tub in our backyard. I was nervous in selecting someone because it was such a huge investment. We wanted an honest company. We couldn't be more pleased with Jim, Sharon and all the staff! They answered all if questions, calls and e-mails right away. They were more than wonderful! It's been 3 years and we have referred a few of our friends to them. I highly recommend Quality Custom Pools"
C F.
"Jim and his crew did a fantastic job. My wife and I are very satisfied with how everything turned out. Jim and his team do quality work, they answered all of our questions in a timely manner and they addressed all of our concerns. For the first time since we moved into our current home we have a beautiful and functional backyard that we are proud to show off. It really came out better than we expected. Quality Custom Pools also included every option we wanted and still gave us the best price. I would gladly recommend Jim and Quality Custom Pools to anyone looking for an honest pool contractor who will deliver what he promises."
Richard S.
"My husband and I are incredibly happy with our project!
We had a pretty elaborate outdoor living room with fire place and pool built. The project lasted about six months due to a permit issue with the City of Menifee (completely out of Quality Custom's hands). Jim was always accessible to us for questions / concerns. His employees are very professional, prompt, and worked the ENTIRE 10 hours they were at the house. I was very happy each day when the employees left, they cleaned the entire work site and maintained their equipment neatly.
We had some special requests to make our project more "ours": adding custom tiles to our fire place and pool structure, etc... Quality Custom knocked it out of the park and never said anything to the effect of "We can't do that." In fact, Jim was so interested in our project and making it more for us that he made suggestions we ended up putting into use with our project: stair riser tiles that match the pool tile among others. He was very patient with us as we selected our coping and tile- I'm someone that needs to mull over design decisions...
We've never built a pool before. Jim treated us like family- making suggestions that would make our life with a pool more simple and easy. I know he's a business guy, but I never got the feeling he was purely trying to turn a nice profit on us. The price for our project was extremely reasonable. We got the traditional three bids, and for the amount of extras and outdoor living room construction, Quality Custom was by far the best. One major selling point in the beginning (aside from price) was the fact that Quality Custom does NOT subcontract!! SO INCREDIBLY NICE to not have to "talk to the patio cover guy about that"!
Every one of my neighbors has asked for a card. I took a stack from Jim and hand them out every chance I get. This is a company that earned our business for life! We look forward to completing our back yard with Quality Custom.
Thank You Jim & Company!!"
Bryan & Melissa
"These guys built our pool 7 years ago they did an awesome job.
They did a lot of custom things and everyone loves them. We have never had problems with the pool at all."
Charles K.
"We received about 5 quotes for our pool build and Jim at Quality stood out among all of them. He was professional, straightforward, listened to what we wanted and most importantly made us feel comfortable. I could tell we could trust him to do the job and to do it right. The whole build process was seamless and moved quickly. His construction crew was always on time, respectful and kept things as clean as possible. His office staff kept us updated with each new phase of the build and answered any questions we had. They even provided a couple months of pool service and a "pool school" to teach us about all the equipment. It's no wonder why two other houses in my neighborhood had also used him for their pools. Honestly, my husband and I couldn't be happier with the choice we made and the work they did for us. Our family is looking forward to enjoying our beautiful Quality Custom Pool for years to come! Thank you Jim! :)"
Jennifer S.
"Instead of saying how great this company is I will just tell you my first experience. A few years back my wife and I bought a home that already had an amazing pool put in. One of the main reasons we bought the home was the pool. About a year later we noticed a crack in the pebble tech that was getting rapidly worse. My first instinct was to call pool repair/construction companies based on their price as we did not have a lot to spend. As the quotes came in they ranged from 10k to 20k. This was too much. As a last ditch effort we looked up public records to see who built the pool. It was quality custom pools. I asked Jim to come out to quote the repair. Jim looked at it for about 10 min and said "I'll be out in a few days to fix it". I asked how much it would cost. To that Jim said "nothing. This pool was only 4 years old and within the warranty". I was shocked as I did not personally buy the pool, he did not know who I was and did not even consider that maybe I caused the crack by miss use. He could tell it was a construction issue and stood behind his work. It is amazing that consumers are so jaded by poor service that this shocks anyone I share the story with. That is how business should be done. I cannot tell you how grateful I was that I called him. Since then I have referred Jim to anyone I know who is thinking about a pool. Don't make the mistake of going straight for the lowest bid. I personally know 3 people that went that route and all 3 have had nothing but issues with the construction, mechanics, and most importantly the company itself that refuses to fix issues without a big charge, they all in the end have paid much more that had they just gone to quality custom pools in the beginning. You will not regret choosing them to build your pool."
Bron I.
"They did an awesome job on my pool 6 years ago with no problems at all to this day. Thanks Guys !"
Tim smith
"Quality Custom Pools built our pool over 6 years ago and they did great work. We had only a couple minor things come up and they taken care of them without hesitation. The pool looks great and we always get compliments from our guests. We would use them again in the future."
Robin S.
"I was very pleased with the experience that I had with Quality Custom Pools. Jim, the owner, was very helpful by taking the time to help us design our pool and to recommend the correct equipment to keep us in budget. We had such a good experience with QC Pools, that we hired them to build a second pool at our new home. The results were fantastic. I would highly recommend QC Pools to anyone building a new pool or in remodeling an existing pool.
Thank you,"
Phil J.
"From the moment I met Jim Barrett I knew I would use them. I just moved into my brand new home about 6 months ago so I needed to do the backyard, which the developer did not do. Staying on budget was critical for me. "Quality" exceeded my expectations and more importantly, the expectations of my wife! We decided to not only have them do the pool, but also our landscape and patio cover as well. The prices were reasonable, the estimates accurate, and the work exceptional. All of the workers were clean, polite and friendly! I am a city council member for Temecula California for the past 12 years. People trust me. I would not hesitate to recommend this company. There may be some equal, but there is no better."
Michael N.